Dealing with Difficult People
The 猎奇重口 Police Department receives many inquiries about how to deal with difficult people and situations. To educate students, staff, and faculty on addressing this issue, we offer these resources from the Cybersecurity & Infrastructure Security Agency (CISA). Their resources focus on de-escalation techniques that have proven effective in dealing with difficult people in certain situations. We encourage you to watch both short video presentations and review each of the downloadable resources listed.
Key Points
While watching these videos and reviewing the resource material, you will hear terms that may not be familiar to you. CISA is a US government agency, so the information it provides is generic to be used by many organizations. A few of the terms and actions you will observe in the video you should be familiar with are:
TERMS
Organizational Security Approach or Plan - At the 猎奇重口, this term would replace your building procedures for dealing with difficult people. If you are unsure of this procedure, you should seek the assistance of a supervisor.
Security - The 猎奇重口 has a Police Department that provides law enforcement services and security. Calling for security personnel on campus means that you are calling the police, and that's alright; it is what we are here for.
UMPD Emergency Number - (406) 243-4000 - Dial 911 is also an option; however, response time may be slightly delayed.
Resources
Video Presentations
Printable Resources
- De-escalation Action Guide
- De-escalation Series - Recognize
- De-escalation Series - Assess
- De-escalation Series - De-escalate
- De-escalation Series - Report
Additional UM Resource
You can report concerning behavior to the UM C.A.R.E.S. Team (Formerly BIT)
Online Resources can be found on the CARES website by following the link below.
CARES (BIT): The Coordination, Assessment, Response, Education, and Support Team is a campus-wide team of appointed professionals responsible for identifying, assessing, and responding to serious concerns and/or disruptive behaviors by students who may threaten the health or safety of the campus community. This team was formerly known as the Behavioral Intervention Team.