Proxy Access for Payments
Nelnet, our payment processing vendor, provides a simple, easy way for a student to identify a person as a proxy to for online payment options.
If the proxy has questions about the information they are viewing, the proxy should speak directly to the student.
Nelnet offers expert assistance:
Nelnet Campus Commerce
For general assistance or to change your phone number, please call us at 888-470-6014
Customer service representatives are available:
Monday - Thursday, 7:30 am to 7:00 pm (CST).
Friday, 7:30 am to 5:00 pm.
Live chat with a customer service representative is available:
Monday - Friday, 8:00 am to 5:00 pm (CST).